HR leaders ought to assume a strategic role within their companies, instead of simply keeping busy with everyday processes such as policies, payroll, and birthdays. Moreover, hr leaders ought to try to make and strengthen a distinctive set of capabilities that provide a company its competitive advantage.
I once saw a man in San Pedro, California pushing a shopping cart full of “this and that.” Things no rational person would want. I looked at him with disdain as I climbed from my Cadillac. He was unshaven, clothes tattered. The streets were littered with them. Thre was something about him that would cause me to find myself.
How to ensure your customer service team is proficient, empathetic, and engaged
What is the most significant factor you'll be able to do to enhance relationships with your customers? Sadly, the solution is obvious. It is frequently overlooked: improve customer service. Regardless of however ideal your product is or however proficient your employees are, one of the items that customers measure is the direct interaction they receive from your company.
Bottom line, your customer service team is on the frontlines of your customer. Good or bad they are the face of your company, and customer experience....
The following quotes have validated something I have long believed. That simply put, failure means someone who has attempted to do something. Failure is a sign of courage not a badge of shame. Rather embrace and leverage
Customer service today is not just the way to communicate with the customer, but it’s also a tool to build your loyal customer community. In short, to build a relationship. Moreover, when you retain a customer that customer becomes evangelical.
Great companies aren’t built on the listless sands of sustainable practices except excellence. What is customer service. It begins as a mission. An operating policy. Absent of a groan because a customer has called. First make it easier for your customers to locate you. Place your phone number easy to locate.
When I taught human resources in University the first thing I did was to have my students change the name of the book from "Human Resources Management" to "Human Resources Leadership." The distinction is significant in how Hr work and employees perceive.