What your business needs the most? A Customer

Jim Woods

September 3, 2017

customer service examples, Employee Engagement

Today, in highly competitive environment, when marketing is an art, your business must stand out from thousands of others. You must also convert prospects to sales.

Jim Woods

September 3, 2017

Employee Engagement, Leadership, Leadership speakers

AT&T and Zappos: Two Differences in Customer Service - Leadership

Jim Woods

September 3, 2017

Employee Engagement, Leadership, Leadership speakers

The future is now upon us. The leadership advantage touted by “leadership” teams and talking heads has created more divisiveness than ever between employees and management and customer’s. The upper crust of the company ...

Jim Woods

August 10, 2017

Employee Engagement, Human Resources Training

Are HR Trends New or Simply "Redusted"?

Jim Woods

August 10, 2017

Employee Engagement, Human Resources Training

Gallup states that over 70% of managers are incompetent. Great article by J im Clifton of Gallup. That being said what would better managers do for your hiring and retention, customer service, innovation and bottomline? Employee engagement is such an overused expression tantamount to diversity or women in business.

Jim Woods

July 31, 2017

Employee Engagement

10 Things Workers Need the Most to Succeed

Jim Woods

July 31, 2017

Employee Engagement

In all likelihood according to a Gallup study more than 70% won't give a rat's hiney. In another study by Gallup it is clear the answers are the same if any of you ever worked for company that billowed "Our employees are our most important asset."