Only the brave who dream with their eyes wide open and their feet moving forward manage to keep their balance making all look easy to weak minds.
Great companies aren’t built on the listless sands of sustainable practices except excellence. What is customer service. It begins as a mission. An operating policy. Absent of a groan because a customer has called. First make it easier for your customers to locate you. Place your phone number easy to locate.
When I taught human resources in University the first thing I did was to have my students change the name of the book from "Human Resources Management" to "Human Resources Leadership." The distinction is significant in how Hr work and employees perceive.
If a leader cannot be trusted, can that leader lead? Is it possible to create a profitable company while creating a strong moral purpose? This may be answered in whether a profit is the result or a goal. A powerful
Why is the need for change existent only in emergencies? Why not have an engine inspected before the "stop engine light flickers repeatedly?" Why do competitors have to steal our best customers and talent absconds eleswhere before we realize we should have acted sooner?
Innovation of an organization is not completed until employees and customers are respected equally. All organizations preach the mantra of employee engagement combined with improving customer service. They proliferate the traditional assumptions of command and control with smiles. As though senior management aproned, flipping burgers
As a management consultant and executive coach, I work quite a lot of people who are shifting from an individual contributor to manager. There are many changes to be aware of during this transition. One of the essential element is the mindset of focus. As an individual contributor, the mindset is about getting things
The element of trust is the most significant challenge facing any organization. The circle of trust dwindles in command and control systems where it’s “My way of the highway” and “This is the way we have always done things around here.” When managers and leaders foster a command and control style of governing