Imagine The Business Outcomes If Human Resources Invented HR Like An Entrepreneur

HR leaders ought to assume a strategic role within their companies, instead of simply keeping busy with everyday processes such as policies, payroll, and birthdays. Moreover, hr leaders ought to try to make and strengthen a distinctive set of capabilities that provide a company its competitive advantage.

How to Recognize Greatness in Yourself and Others

I once saw a man in San Pedro, California pushing a shopping cart full of “this and that.” Things no rational person would want. I looked at him with disdain as I climbed from my Cadillac. He was unshaven, clothes tattered. The streets were littered with them. Thre was something about him that would cause me to find myself. 

How to Confront the 8 Brutal Truths of Customer Service 

How to ensure your customer service team is proficient, empathetic, and engaged

What is the most significant factor you'll be able to do to enhance relationships with your customers? Sadly, the solution is obvious. It is frequently overlooked: improve customer service. Regardless of however ideal your product is or however proficient your employees are, one of the items that customers measure is the direct interaction they receive from your company.

Bottom line, your customer service team is on the frontlines of your customer. Good or bad they are the face of your company, and customer experience....

Jim Woods Podcast: The Re-imagination of Diversity & Leadership

Jim Woods Podcast: The Re-imagination of Diversity & Leadership

A recent study revealed more than one-fifth of respondents indicated their organizations have very informal diversity efforts with nothing structured at all. Furthermore, 41% of study respondents specifying the underlying reason being that they’re “too busy”. Think abo

Making Customer Service Better Than Good Enough

Great companies aren’t built on the listless sands of sustainable practices except excellence. What is customer service. It begins as a mission. An operating policy. Absent of a groan because a customer has called. First make it easier for your customers to locate you. Place your phone number easy to locate.