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Bad Customer Service

Sears: Complacency, Despicable Customer Service and Hedge Fund Leaders Better Suited As Hedge Fund Managers

There are countless companies similar to Sears, whose leadership has misconstrued NPS as customer service and dedicated employees as "lucky to have a job." Like cows that know how manure smells, employees dispassionately serve those paragons of the corner offices whose delusions obscure them from the warning signs of Sisyphus.