It isn’t enough to recognize other people have unconscious biases. You have to recognize yours and how deal with them. Part of understanding the role of unconscious bias in the workplace is admitting to yourself that you have biases too. Once you've accepted it, you can take steps to overcome those biases and embrace workplace diversity.
Yes, it really is the fault of management. Your attrition rate is high. You are losing competitive advantage. In meetings, the only people to speak up are the usuals. You know them. You lose money due to lack of employee engagement that leads to dismal customer service ratios .... but alas, you don't care. Hear that knock?
As author Gary Hamel noted, "The bottleneck is at the head of the bottle." That is where the potential of an organization is slowed. Where customer and employee promises are miscommunicated.
Diversity is a powerful word respecting diverse points of view. We need opposing viewpoints. My greatest moments of growth have been when my premise was challenged.
A client following our training was motivated to create a diversity program expected to reflect organizational mandates while maximizing the unique contributions of the entire employee population. The goal was to demonstrate workplace benefits of diversity ....