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Leadership

How to Master Delegation in Management

 We simply can’t do everything, but if we focus on delegation, we aren’t going to miss out on crucial opportunities. When we delegate work, we expect employees to satisfactorily complete that task. We’ve given them the guidelines with the expected outcomes with little room for creativity and problem-solving.

Why We Should Bid Farewell to HR

I have spoken with numerous executives who are quietly frustrated in their human resources department.  Faced with business outcomes they would ideally prefer to use their chief human resource officers in precisely the way they use their CFOs; as sounding boards and trusted advisors who understand real-world business

Jim Woods Podcast: The Re-imagination of Diversity & Leadership

Jim Woods Podcast: The Re-imagination of Diversity & Leadership

A recent study revealed more than one-fifth of respondents indicated their organizations have very informal diversity efforts with nothing structured at all. Furthermore, 41% of study respondents specifying the underlying reason being that they’re “too busy”. Think abo

Real Leaders Cultivate Leadership Not Followership

What are your assumptions about your leadership style? How about your reasons for being a leader? Let’s play a game to see if all the talk about leadership has meant anything after all. Imagine you do not have the advantages of title. See, if

AT&T and Zappos: Two Differences in Customer Service - Leadership

The future is now upon us. The leadership advantage touted by “leadership” teams and talking heads has created more divisiveness than ever between employees and management and customer’s. The upper crust of the company ...

The Real Imperative for Customer Service

The secret to great customer service may sound trite but true. It is about the employee. Having worked in customer service for years I have seen managers deride customers to find common ground to the point that the employee and manager deplore customers who call in.