How to Build a Loyal Customer Community Webinar
For far too long, customer service has been seen as a cost of business. Even worse, many have traditionally seen it as an expensive and difficult chore to be automated, outsourced and overlooked. But in the “Age of the Customer” - where the customer is informed, empowered and demanding - customer service should not only be seen as a necessity but also as an opportunity.
The to see customer service excellence as the pathway to stronger customer loyalty.
How answering customer queries and solving customer problems is a chance to achieve customer satisfaction points in the form of your Net Promoter Score (NPS).
See how the context of an ongoing personalized customer journey, is an opportunity to win greater customer loyalty.