How to Build a Loyal Customer Community Webinar

For far too long, customer service has been seen as a cost of business. Even worse, many have traditionally seen it as an expensive and difficult chore to be automated, outsourced and overlooked. But in the “Age of the Customer” - where the customer is informed, empowered and demanding - customer service should not only be seen as a necessity but also as an opportunity.

Learn how:

  • The to see customer service excellence as the pathway to stronger customer loyalty.

  • How answering customer queries and solving customer problems is a chance to achieve customer satisfaction points in the form of your Net Promoter Score (NPS).

  • See how the context of an ongoing personalized customer journey, is an opportunity to win greater customer loyalty.