Conflict is present in all aspects of life, both personal and professional. And while it can wreak havoc on an organization, it doesn’t have to. When handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. It’s a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.


  • Build more effective, more assertive communication skills

  • Generate multiple solutions to get to the root of conflicts and defuse them

  • Stop getting into confrontations that don't solve problems and start communicating your way toward constructive solutions

  • Deal with put-downs, sarcasm and less-than-flattering remarks in a way that gives you the upper hand

  • Defuse volatile situations before they escalate into full-scale confrontations