How to Win and Keep Customers Webinar May 24th

customer service webinar.jpg
customer service webinar.jpg

How to Win and Keep Customers Webinar May 24th


Location: Online  Duration: 1-hour workshop (Mountain Time) Time: 2:30PM – 3:30PM

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Learning Objectives

  • Identify the Three Cs of Customer Service Excellence: Credibility, Communication, and Conflict Resolution

  • Understand How Customer Service Successes Create Revenue and Healthy Organizations

  • Appreciate the Importance of Building Trust in Both Internal and External Customer Service Relationships

  • Recognize How Prioritizing and Focusing on Your Customer’s Top Expectations Can Save Time and Reduce Stress

  • Develop Strategies for Remaining Calm and Optimistic Under Pressure

What you will cover:

The benefits of providing good customer service

  • Focusing on customer service excellence and success

  • How customer service creates revenue

  • Why customer satisfaction is based on perceptions

  • Focusing on customers’ top two expectations to save time and reduce stress

  • Managing customer expectations by personality style

  • Dealing with difficult customers

  • Responding effectively to specific customer behaviors