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Increase your employees' understanding of how unconscious biases impact decisions.
Combatting unconscious bias isn’t about blame. It’s about accountability. Helping each other create a safe and respectful culture where everyone feels empowered and responsible to call it out can build a truly customer-centric organization. Slow down.
Conducted by Woods Kovalova Group founders (married in real life) Jim Woods and Lucy Kovalova-Woods.
You'll learn how to take personal responsibility
Evaluate subtle messages
Assume good intent
Understand that unbiased behavior is a process
Recognize the work is never complete - but everyone is responsible.