The details of customer service can make all the difference. Following proven guidelines will ensure that, at the end of the day, your customer’s emotional and practical needs are not only met, but exceeded. Each issue you solve with a positive, helpful attitude strengthens relationships with your customers.

Committing to outstanding customer service means sometimes dealing with those not-so-pleasant customers. This interactive one-hour webinar will take you through an eight-step process for resolving customer complaints and handling each customer’s needs, no matter how challenging.

You’ll discover:

• Learn how to stay professional in emotional situations

• Go beyond basic telephone courtesy

• Follow a consistent process to resolve complaints and conflicts

• Discover how to truly engage customers and build enduring relationships.

Image courtesy Andrea Piacquadio