Combating bias begins with data-driven awareness and recognition and scores and algorithms that enable institutions to measure – and mitigate – bias accurately. In addition, banks must view customer complaints as a credible source of information.
Mandatory diversity training can trigger resentment among employees, who may perceive it as a coercive imposition of political correctness rather than a genuine effort to foster understanding and acceptance. Such resistance not only impedes the effectiveness of the training but also breeds cynicism, further entrenching barriers to progress. Explore the challenges and solutions in navigating the pitfalls of in-house diversity training. Gain insights from HR, diversity leaders, and CEOs for effective strategies.