Mandatory diversity training can trigger resentment among employees, who may perceive it as a coercive imposition of political correctness rather than a genuine effort to foster understanding and acceptance. Such resistance not only impedes the effectiveness of the training but also breeds cynicism, further entrenching barriers to progress. Explore the challenges and solutions in navigating the pitfalls of in-house diversity training. Gain insights from HR, diversity leaders, and CEOs for effective strategies.
Employee accountability in customer interactions
Delve into comprehensive HR strategies aimed at addressing racial biases within the banking sector. Gain insights from CEOs on navigating challenges related to 911 calls, racial slurs, and check-cashing refusals encountered by Black customers. Discover proactive approaches to fostering diversity, equity, and inclusion in financial institutions.