How does the perpetual distrust between #management and employees affect customer service? Honestly, do you really care if the employee doesn't trust you?
In the age of thought, you should. Yes, it really is the fault of management.
Your attrition rates are high. You are losing competitive advantage. In meetings, the only people to speak up are the usuals. You know them. You lose money due to lack of employee (Enroll for ous HR webinar) engagement that leads to dismal customer service ratios .... but alas, you don't care. Hear that knock? That's your competition and they found your weakness that your team is either too inept or too lazy to resolve. Jim Learn more about hiring Jim as a speaker. Click here. Go>