Customer service today is not just the way to communicate with the customer, but it’s also a tool to build your loyal customer community. In short, to build a relationship. Moreover, when you retain a customer that customer becomes evangelical.
Making Customer Service Better Than Good Enough
Great companies aren’t built on the listless sands of sustainable practices except excellence. What is customer service. It begins as a mission. An operating policy. Absent of a groan because a customer has called. First make it easier for your customers to locate you. Place your phone number easy to locate.