But employees typically respond to the environment established by leaders and managers. One can find negative bitter angry and cynical people within the same company with the same pay under the tutelage of the same employee engagement plan. In far too many organizations the most important aspects of the equation are lost.
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How does one empower their people so they deliver exceptional customer service? Customer service is actually nebulous. It’s a vague concept that varies based on your organization, product, enterprise, and culture. Many items make this up, yet there are some employee empowerment ideas that go beyond the organization.
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Innovation of an organization is not completed until employees and customers are respected equally. All organizations preach the mantra of employee engagement combined with improving customer service. They proliferate the traditional assumptions of command and control with smiles. As though senior management aproned, flipping burgers
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The element of trust is the most significant challenge facing any organization. The circle of trust dwindles in command and control systems where it’s “My way of the highway” and “This is the way we have always done things around here.” When managers and leaders foster a command and control style of governing