While disagreement among employees can get out of a hand in any organization, the manager or leader ought to face it as an avoidance of a serious malady; Group-think. Do not complicate the situation by usurping responsibilities from team members.
A truly authentic leader doesn’t make assumptions only to leap to blind conclusions. They confidently give the impression of seeing a challenging situation from many viewpoints They consult with many people for perspective and clarification to arrive at a course of action benefiting the organization and employees involved.
When times are difficult and perhaps they have been so for years, sadly the first action taken is for people to become defensive about their contributions. They find solace assigning blame to others. Finger pointing at ..
A team must work not to make each other the same but committed to working together. Families after all bicker and are sometimes divisive yet they love, respect and work towards a common goal. They practice working in unison.