A truly authentic leader doesn’t make assumptions only to leap to blind conclusions. They confidently give the impression of seeing a challenging situation from many viewpoints They consult with many people for perspective and clarification to arrive at a course of action benefiting the organization and employees involved.
How to Stop Managing and Start Leading
Instead of imposing subordination, an authentic leader can empower each manager to guide their own division with enthusiasm and dedication.
How to Confront the 8 Brutal Truths of Customer Service
How to ensure your customer service team is proficient, empathetic, and engaged
What is the most significant factor you'll be able to do to enhance relationships with your customers? Sadly, the solution is obvious. It is frequently overlooked: improve customer service. Regardless of however ideal your product is or however proficient your employees are, one of the items that customers measure is the direct interaction they receive from your company.
Bottom line, your customer service team is on the frontlines of your customer. Good or bad they are the face of your company, and customer experience....