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Leadership speakers

5 Great Tips on How Servant Leadership Reduces Conflict in Teams

A truly authentic leader doesn’t make assumptions only to leap to blind conclusions. They confidently give the impression of seeing a challenging situation from many viewpoints They consult with many people for perspective and clarification to arrive at a course of action benefiting the organization and employees involved.  

How to Confront the 8 Brutal Truths of Customer Service 

How to ensure your customer service team is proficient, empathetic, and engaged

What is the most significant factor you'll be able to do to enhance relationships with your customers? Sadly, the solution is obvious. It is frequently overlooked: improve customer service. Regardless of however ideal your product is or however proficient your employees are, one of the items that customers measure is the direct interaction they receive from your company.

Bottom line, your customer service team is on the frontlines of your customer. Good or bad they are the face of your company, and customer experience....

AT&T and Zappos: Two Differences in Customer Service - Leadership

The future is now upon us. The leadership advantage touted by “leadership” teams and talking heads has created more divisiveness than ever between employees and management and customer’s. The upper crust of the company ...