AT&T and Zappos: Two Differences in Customer Service - Leadership

The future is now upon us. The leadership advantage touted by “leadership” teams and talking heads has created more divisiveness than ever between employees and management and customer’s. The upper crust of the company ...

Diversity in The Workplace is Not a Silver Bullet for Apathy in Leadership

A client following our training was motivated to create a diversity program expected to reflect organizational mandates while maximizing the unique contributions of the entire employee population. The goal was to demonstrate workplace benefits of diversity ....

The Hard Truths About Authentic Leadership

In business, we still yearn for intimate relationships that strengthens us emotionally and physically. As we desire for more success we tend to be competitive leading us not knowing how to build intimate workplace connections. We forge a façade protecting our authentic heart. We become belittling, blameful and shaming others so we can feel a bit safer.

Are HR Trends New or Simply "Redusted"?

Gallup states that over 70% of managers are incompetent. Great article by Jim Clifton of Gallup. That being said what would better managers do for your hiring and retention, customer service, innovation and bottomline? Employee engagement is such an overused expression tantamount to diversity or women in business.

10 Things Workers Need the Most to Succeed

In all likelihood according to a Gallup study more than 70% won't give a rat's hiney. In another study by Gallup it is clear the answers are the same if any of you ever worked for company that billowed "Our employees are our most important asset."