Yes, it really is the fault of management. Your attrition rate is high. You are losing competitive advantage. In meetings, the only people to speak up are the usuals. You know them. You lose money due to lack of employee engagement that leads to dismal customer service ratios .... but alas, you don't care. Hear that knock?
HR Recruiting in the Age of Speed
Recruiting in HR requires proactive steps to locate top performers who may not be actively looking for a new opportunity. That's where we come in.
Woods Kovalova Group - our techniques and professional team will deliver the best talent for your business needs
Imagine The Business Outcomes If Human Resources Invented HR Like An Entrepreneur
HR leaders ought to assume a strategic role within their companies, instead of simply keeping busy with everyday processes such as policies, payroll, and birthdays. Moreover, hr leaders ought to try to make and strengthen a distinctive set of capabilities that provide a company its competitive advantage.
How to Recognize Greatness in Yourself and Others
I once saw a man in San Pedro, California pushing a shopping cart full of “this and that.” Things no rational person would want. I looked at him with disdain as I climbed from my Cadillac. He was unshaven, clothes tattered. The streets were littered with them. Thre was something about him that would cause me to find myself.
How to Confront the 8 Brutal Truths of Customer Service
How to ensure your customer service team is proficient, empathetic, and engaged
What is the most significant factor you'll be able to do to enhance relationships with your customers? Sadly, the solution is obvious. It is frequently overlooked: improve customer service. Regardless of however ideal your product is or however proficient your employees are, one of the items that customers measure is the direct interaction they receive from your company.
Bottom line, your customer service team is on the frontlines of your customer. Good or bad they are the face of your company, and customer experience....
20 Ways of Never Seeing Failure as Quitting Again
The Emotional Connection of Customer Service
32 Good Luck Quotes for the Courageous
Jim Woods Podcast: The Re-imagination of Diversity & Leadership
7 Ways To Make Servant Leadership Work
Making Customer Service Better Than Good Enough
Great companies aren’t built on the listless sands of sustainable practices except excellence. What is customer service. It begins as a mission. An operating policy. Absent of a groan because a customer has called. First make it easier for your customers to locate you. Place your phone number easy to locate.
BELIEVE it or not, a company’s most valuable asset really is its employees.
Does a Pragmatist Make a Better Leader Than a Moralist?
Before Demanding Your Employees Change, When Was The Last Time You Changed?
15 Ways to Create Raving Fans in Employees and Customers
Innovation of an organization is not completed until employees and customers are respected equally. All organizations preach the mantra of employee engagement combined with improving customer service. They proliferate the traditional assumptions of command and control with smiles. As though senior management aproned, flipping burgers
Nearly 70% of managers are untrainable. Here is what the other 30% do better.
As a management consultant and executive coach, I work quite a lot of people who are shifting from an individual contributor to manager. There are many changes to be aware of during this transition. One of the essential element is the mindset of focus. As an individual contributor, the mindset is about getting things
Three Ways Great Leaders Build Empowerment Through Trust
The element of trust is the most significant challenge facing any organization. The circle of trust dwindles in command and control systems where it’s “My way of the highway” and “This is the way we have always done things around here.” When managers and leaders foster a command and control style of governing
Real Leaders Cultivate Leadership Not Followership
Human Resources is An Instrument Not The Bane of Innovation
What is the bottom-line for HR to be in the real people business?
Yes, every function in your company is needed as long as you are ready to innovate. You have to set the example that you are constantly learning and you are radically finding ways to reinvent your niche. You abhor being average. You want to build a world-class business with employees who believe in your mission and trust you.